Shipping policy

Shipping Policy

Last updated: 20 June 2026

Thank you for shopping with FurClear. This policy explains our shipping rates, estimated delivery times and what to expect after placing an order.

Where We Ship

We currently ship to:

United Kingdom
United States
Canada

Shipping availability may change as we expand into new locations.

Shipping Rates

United Kingdom

Standard shipping: £3.99

United States

Standard shipping: $4.99 USD

Canada

Standard shipping: $6.99 CAD

Free Shipping

Free shipping is automatically applied when you purchase two or more items in the same order.

No discount code is required. Add all qualifying items to your basket and the free-shipping offer will be applied automatically at checkout.

Order Processing

Orders usually require 1-2 business days to be processed before dispatch.

Business days do not include weekends or public holidays.

During busy periods, product launches or public holidays, processing may take slightly longer.

Estimated Delivery Times

Estimated delivery times after dispatch are:

United Kingdom: 4-7 business days
United States: 4-7 business days
Canada: 4-7 business days

These are estimates rather than guaranteed delivery dates. Delivery may occasionally take longer because of courier delays, customs processing, severe weather, public holidays or circumstances outside our reasonable control.

Order Tracking

Where tracking is available, tracking information will be sent to the email address provided at checkout after the order has been dispatched.

Tracking updates can sometimes take several business days to appear after dispatch.

Orders Containing Multiple Products

Items within the same order may be dispatched separately depending on product availability and fulfilment location.

You may therefore receive more than one parcel or tracking number. You will not be charged any additional shipping fees because an order is delivered in separate parcels.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If an order cannot be delivered because the address supplied was incorrect or incomplete, additional delivery charges may apply before the order can be sent again.

Delayed Orders

A tracking update may occasionally pause while a parcel is travelling between courier locations. This does not necessarily mean the parcel has been lost.

Please contact us through our Contact Us page if your order has not arrived within the estimated delivery window. We will review the tracking information and assist you with the next steps.

Lost or Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible and include:

Your order number
A description of the issue
Clear photographs of the product
Clear photographs of the packaging and shipping label

Please retain the product and packaging while the issue is being reviewed.

If tracking shows that an order has been delivered but you cannot locate it, please check:

Around the delivery location
Any designated safe place
With members of your household
With neighbours
Any delivery photograph or courier notification

If the parcel still cannot be found, contact us so that we can investigate.

Customs, Duties and Taxes

International orders may be subject to customs checks, import taxes or duties depending on the destination country and shipping method.

Any charges collected during checkout will be shown before payment. Where charges are not collected at checkout, additional fees may be requested by the relevant customs authority or delivery company.